F.A.Q.

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All the Q&As

SMI Shop

No, all our merchandise can only be purchase online or one-off events hosted by SMI.

We will process orders as soon as we can, we are an organisation run by volunteers. We will do our best to process our orders as fast as we can.  Please contact us at shop@surfingmed.com if you experience any delays or have questions regarding your purchase.

We ship worldwide! 

Costs for shipping are

Netherlands – Belgium – Luxembourg               € 6,25

Europe                                                            € 15,25

Rest of the world                                             € 23,00

Please email shop@surfingmed.com to request a quote for your shipping location.

We can be reach by emailing us at shop@surfingmed.com

Please check this link below on our refund policy.

We only accept PayPal at this point of time. Please contact shop@surfingmed.com to arrange alternative methods.

You will be charged in EUR (Euro, €).

Please email shop@surfingmed.com immediately and reference your order number. Please check our refund policy.

Delivery time will depend on your location. All items will be shipped from the Netherlands, delivery time will depend on the distance from the Netherlands. Please note that our shop is run by volunteers so delivery times may vary. On average

Netherlands – Belgium – Luxembourg                    One week

Europe                                                                           Two weeks

Rest of the world                                                          Three-four weeks

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